Document Management

Software for document management is aimed at solving a common problem. These days in organizations, it is difficult to retrieve and manage information in an efficient manner without a common structure, created by computer, using the Internet and intranets.

These computer programs become tools to help users work with documents; regardless of the format they were created. Understood, for example, documents created under the format imposed by Windows 32-bit operating system and Office tools, other frequently used tools generated under MS-DOS environment that persist in many organizations, and others who really " appear "inconsistent, due to the nature of the applications that were created or the information contained, electronic publications and documents of the Internet.

Software for document management workflow enables organizations to recover quickly and efficiently, electronically created files. Indexes to associate solutions document with the aim of describing their fundamental characteristics: the type of document, author, application was made, and others describe them. Furthermore, these systems allow keeping stored information on the revisions and adding more security.

Knowledge Management

Knowledge is not a physical entity and tangible, knowledge management is not really a product but a process, a way of linking the information and experience, and place the product made available to all employees of the organization so that they perform their work in a more efficient manner. 16 can be defined in many ways. A conceptualization can be interesting Doculabs, 17 he sees as the ratio of collective experience that makes up the organization and distribution of this personal experience indicated at the right time, is the process to manage and share capital represented knowledge of members of the organization.

The growth of information sources, especially that caused by the development of the World Wide Web, the trend has favored the development of knowledge management as a discipline. Users are facing a greater volume of information that can be processed daily, making it impossible to distinguish between the really valuable information and worthless. The products offered by technology for knowledge management try to solve this problem in them the information and communication technologies are of particular importance.

The basic skills of these products include data collection, categorization, distribution when needed, and to facilitate collaboration between users that knowledge becomes obsolete and reused.

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